FairGo Casino Customer Support

Q: How do I close my account permanently?

Contact support at support@fairgocasino.com or call +61 28 886 5372 with your request to close permanently. The team will lock your account and, if you have funds left, process a final withdrawal — no questions asked.

FairGo Casino runs support around the clock. Whether you're stuck on registration, chasing a withdrawal, or need to verify your account, there's a channel that'll sort you out fast.

Live Chat Support

The quickest way to reach someone. Live chat is available 24/7, and you'll typically get a response within minutes. Perfect for urgent issues with deposits, pokies, or bonus queries.

Support Channels

Live Chat: 24/7 availability, replies within minutes
Email: [email protected], expect a response within 24 hours
Phone: +61 28 886 5372, available 24/7 for urgent matters
Social Media: Check FairGo's Facebook and Twitter for general queries

All support is in English. The team can help with account setup, deposit issues, withdrawal delays, bonus activation, and KYC verification problems.

Responsible Gambling Support

FairGo Casino gives you control. Set deposit limits, use cooling-off periods, or self-exclude if you need a break. For free, confidential help outside the casino, contact Gambling Help Online or Lifeline on 13 11 14.

⚠️ Important: You must be 18+ to play. All withdrawals take 2–3 days to arrive. Monthly withdrawal limits are capped at A$30,000.

Support Channels

Channel	Availability	Response Time	Best For
Live Chat	24/7	Under 2 minutes	Urgent issues, account problems
Email	24/7	1–24 hours	Documents, detailed queries
Phone	24/7	Immediate	Complex problems, verification
Social Media	Business hours	4–12 hours	General feedback, non-urgent

Responsible Gambling Tools

You're in control. FairGo Casino gives you real ways to manage your play — deposit limits, self-exclusion, cooling-off periods, and reality checks. All of these sit in your account under Profile → Responsible Gambling.

What You Can Set Up

Deposit limits — cap how much you spend in a day, week, or month
Self-exclusion — lock yourself out of your account for 6 months or longer
Cooling-off periods — take a break for 24 hours without losing access
Reality checks — pop-up reminders during play to check how long you've been online

These tools work best when you use them early. Don't wait until things feel off.

If you need extra support, contact Gambling Help Online or Lifeline on 13 11 14. Both are free, confidential, and available 24/7 across Australia.

Head to the responsible gambling page for more info on staying in control.

FAQ

How do I reset my password?

Head to the login page and click 'Forgot Password' — you'll receive a reset link via email within minutes. Follow the link, create a new password, and you're back in. If the email doesn't arrive, check your spam folder or contact support at [email protected].

How long does a withdrawal take?

Once you request a payout, it sits pending for up to 48 hours while the team verifies your details. After that, funds typically hit your bank account or e-wallet within 2–3 business days, depending on your payment method.

What documents do I need for KYC verification?

Have a valid photo ID (passport or driver's licence) and proof of address (utility bill or bank statement dated within the last 3 months) ready. Upload both through your account settings, and verification usually completes within 24 hours.

Can I self-exclude from the casino?

Yes — go to your account settings and select 'Self-Exclusion' to temporarily or permanently lock your account. Once active, you won't be able to log in or place bets, though you can still request withdrawals of remaining funds.

What are the wagering requirements on the welcome bonus?

The 100% up to $200 welcome bonus comes with 30× wagering — meaning you need to bet the bonus amount 30 times before you can cash out. Slots count 100% toward this, table games count 10%, and live dealer games don't count at all.

How do I close my account permanently?

Contact support at [email protected] or call +61 28 886 5372 with your request to close permanently. The team will lock your account and, if you have funds left, process a final withdrawal — no questions asked.

Can I change my registered email address?

Yes, update it directly in your account settings under 'Profile' or 'Account Details'. If you're locked out, email [email protected] with your username and current registered email, and they'll handle it for you.

What currencies does FairGo accept?

The casino accepts AUD (Australian dollars) for all deposits and withdrawals. Crypto players can fund via Bitcoin or Litecoin, which convert to AUD at the current rate — check the deposit page for live exchange rates.

Is my personal data safe at FairGo?

Your data is encrypted using industry-standard SSL technology and stored securely on protected servers. FairGo holds a Curacao eGaming licence and complies with strict data protection standards — your details are never sold to third parties.

How do I set a deposit limit?

Open your account settings and navigate to 'Responsible Gaming' — here you can set daily, weekly, or monthly deposit caps in any amount you choose. Limits apply immediately and help you stick to your budget without hassle.