FairGo Casino Privacy Policy

What Data We Collect

When you register with FairGo Casino, you'll provide personal information — your name, email address, date of birth, and residential address. This is standard for all Australian online casinos and required to verify your age (18+) and identity.

Financial data gets collected every time you deposit or withdraw. The casino records transaction amounts, payment methods used, and timing. This includes your Visa, MasterCard, Neosurf, Bitcoin, Litecoin, eZeeWallet, and bank transfer activity.

Technical data happens automatically. The casino logs your IP address, device type, browser information, and operating system. Why? To spot suspicious access patterns and protect your account from unauthorised use.

Usage data tracks which games you play, your bet sizes, session length, and win/loss outcomes. This information helps the casino understand player behaviour and comply with responsible gambling rules.

How Your Data Is Used

Account management is the primary reason — the casino needs your details to process registrations, manage your balance, and handle withdrawals. Without this, you couldn't log in or claim your 100% welcome bonus up to $200.

KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance is mandatory. FairGo Casino is licensed under Curacao eGaming and must verify players to prevent fraud and illegal activity. This includes cross-checking your identity against regulatory databases.

Fraud prevention uses technical and financial data to flag unusual activity — like rapid withdrawals from multiple locations or betting patterns that suggest account compromise. The casino's security team reviews flagged accounts before processing large transactions.

Personalised marketing (with your consent) tailors promotions and bonus offers based on your play history. You can opt out anytime through your account settings or by emailing support@fairgocasino.com.

Customer support relies on your data to resolve disputes, answer queries, and investigate complaints. The 24/7 support team (phone: +61 28 886 5372) accesses your account history to help you.

Legal obligations mean the casino must retain certain records for tax, gambling commission reporting, and Australian legislation compliance.

Who Your Data Is Shared With

Payment processors (Visa, MasterCard, eZeeWallet, and bank partners) receive financial data to process your deposits and withdrawals. They operate under their own privacy policies and payment card industry standards.

KYC service providers verify your identity on behalf of FairGo Casino. These third parties see your name, address, and DOB but don't access your gaming activity or financial history.

Regulatory bodies and law enforcement can request data if legally required — for example, during investigations into money laundering. The casino shares only what's legally mandated, never voluntarily.

Your data is never sold to advertisers, data brokers, or marketing agencies. Full stop.

How Data Is Stored

FairGo Casino stores all player information on encrypted servers with restricted access. Data is encrypted both in transit (when you log in) and at rest (on the server).

Retention follows regulatory requirements: your account data stays on file for your entire account lifetime, plus 5–7 years afterwards for legal and compliance reasons. This aligns with Australian gambling and financial record-keeping standards.

Your Rights Under Data Protection Laws

If you're an EU resident or covered under GDPR, you have the right to:

• Access — request a copy of all data the casino holds on you
• Rectification — correct inaccurate or incomplete information
• Erasure — request deletion (with exceptions for legal obligations)
• Portability — receive your data in a portable format
• Objection — opt out of marketing and personalised offers
• Withdraw consent — remove permission for any processing activity

Contact the Data Protection Officer

To submit a data access request or raise a privacy concern, contact FairGo Casino's Data Protection Officer at [email protected]. Include "Data Subject Access Request" in the subject line.

The casino aims to respond within 30 days. For complaints, you can also contact your local data protection authority or the Australian Information Commissioner's Office (OAIC).