Responsible Gambling at FairGo Casino

FairGo Casino is committed to promoting safe and responsible gambling for all players. You must be 18 years or older to use the platform. Gambling should remain entertainment — if it stops feeling that way, the tools and resources below can help you take control.

Control Tools Available

FairGo Casino offers several built-in controls you can set up in your profile under Responsible Gambling settings or by contacting support at [email protected] or +61 28 886 5372 (24/7).

Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit. These help you stick to a budget before play begins.
Loss Limits: Restrict the amount you're willing to lose over a set period.
Session Time Limits: Automatically log you out after a chosen duration to prevent extended play.
Reality Check Reminders: Receive pop-up notifications during gameplay about your activity and time spent.
Cooling-Off Period: Take a break from 24 hours up to one month without accessing your account.
Self-Exclusion: Exclude yourself from the casino for 6 months to permanently, with no access during that time.

Set limits early — don't wait until pressure builds. These controls work best when activated before you feel the need to chase losses.

Problem Gambling Warning Signs

If you notice any of these patterns, reach out for support: chasing losses to recover money, betting beyond your budget, neglecting work or family responsibilities due to gambling, or feeling anxious when unable to play.

Where to Get Help

Free, confidential support is available 24/7 through:

Gambling Help Online — Australian counselling and resources
Lifeline Australia — call 13 11 14 for crisis support
GamCare — UK-based charity offering advice
BeGambleAware — information and self-assessment tools
Gamblers Anonymous — peer support meetings and programs

⚠️ Important: If you're struggling with gambling, using these tools isn't a weakness — it's a smart decision. Contact support or one of the organisations above without delay.

Responsible Gambling Tools

Tool	Description	How to Activate	Duration
Deposit Limit	Cap your deposits per day, week, or month	Profile → Responsible Gambling → Deposit Limits	Starts immediately; adjustable anytime
Loss Limit	Set a maximum amount you're willing to lose	Profile → Responsible Gambling → Loss Limits	Starts immediately; resets monthly
Session Time	Receive a warning when your session hits a time limit	Profile → Settings → Session Alerts	Custom duration (e.g., 30–120 minutes)
Reality Check	Pop-up reminders during active play sessions	Profile → Settings → Reality Checks	Displays every 30 or 60 minutes
Cooling-Off Period	Pause your account temporarily without losing it	Profile → Account Closure → Cooling-Off	24 hours to one month
Self-Exclusion	Permanently close your account and block future access	Profile → Account Closure → Self-Exclude	Permanent; cannot be reversed

FAQ

How do I set deposit limits at FairGo Casino?

You can set daily, weekly, or monthly deposit limits through your account settings to control how much you spend. These limits are enforced immediately and help you stick to your budget. Check the T&Cs for details on adjusting or removing limits.

Can I permanently self-exclude from FairGo Casino?

Yes, you can request permanent self-exclusion by contacting the support team. Once approved, your account will be closed and you won't be able to reopen it. This is a lasting decision designed to protect you if you're struggling with gambling.

What gambling help contacts are available in Australia?

Gambling Help Online offers free counselling and support for Australian players. You can also ring Lifeline at +61 2 8886 5372 (24/7) to speak with someone confidentially. Both services are independent and completely free.

What do Gambling Help Online and Lifeline offer?

Gambling Help Online provides online counselling, self-help resources, and information about problem gambling. Lifeline is a 24/7 crisis support line where trained counsellors listen and help you work through difficult situations. Both organisations are external, confidential, and support all Australians.

Can I reopen my account after self-exclusion?

Permanent self-exclusion cannot be reversed — your account will remain closed indefinitely. This is intentional protection if you need to step away completely. Alternatively, you can use a temporary Cooling-Off Period (24 hours to one month) if you just need a short break.